PMT provides responsive, engineering-level technical support for our CNC machining centers, 5 Axis CNC Machines, turning and gear machining equipment, automation cells and FMS solutions. Whether you are facing alarm codes, accuracy issues, process questions or integration challenges, our support team combines deep machine tool expertise with real production experience from aerospace, defense and high-performance manufacturing to help you resolve problems quickly and confidently.

PMT’s Technical Support function is designed around one core objective:
to keep your equipment stable, accurate and productive over its entire lifecycle.
Our support engineers are not just call-center staff—they are professionals with backgrounds in CNC programming, mechanical design, electrical engineering, process optimization and quality control. Many of them have long-term experience supporting aerospace and defense customers, where any deviation from specification is unacceptable.

Scope of Technical Support

Our technical support covers the full range of PMT products and solutions, including:

• Vertical, horizontal and gantry machining centers

• 5 Axis CNC Machines for complex and titanium components

• CNC turning and gear machining equipment

• Automation cells with robots, pallet systems and loading/unloading devices

• Flexible Manufacturing Systems (FMS) and production lines

• Hybrid workflows for additively manufactured (DED) titanium parts and subsequent machining

For each of these product families, we maintain detailed technical documentation, parameter sets, wiring diagrams, PLC logic and troubleshooting guidelines to support fast and accurate problem resolution.

Structured Support Process

When you contact PMT Technical Support, your request is handled through a structured process:

1. Issue Registration & Basic Diagnosis
   We record machine model, serial number, control type, software version, alarm codes, recent changes and operating conditions. Clear information at this stage allows us to narrow down the root-cause candidates quickly.

2. Remote Analysis & Guidance
   Our engineers analyze the symptoms using internal databases, historical cases and design knowledge. Where possible, we guide your team step-by-step through parameter checks, mechanical inspections, reference returns, axis tests or program reviews via email, phone or online meetings.

3. Escalation to Specialist Teams
   If the issue is complex—such as advanced macro programming, multi-axis kinematics, accuracy drift, thermal behavior, automation logic or network integration—it is escalated to the relevant specialist within PMT’s engineering, software or process departments.

4. Corrective Actions & Preventive Recommendations
   We provide clear instructions for corrective actions. Whenever appropriate, we also propose preventive measures, such as parameter tuning, maintenance adjustments, fixture or process improvements, to reduce the probability of recurrence.

5. On-Site Support When Required
   If remote diagnosis cannot fully resolve the problem, PMT can dispatch service engineers or collaborate with local partners to support you on site, performing detailed checks, measurements, part replacement and re-alignment.

Types of Issues We Commonly Address

PMT Technical Support can assist with a broad spectrum of topics, including but not limited to:

• Control and PLC alarms, axis errors, spindle faults and tool changer issues

• Machining accuracy problems, surface quality deviations, chatter and instability

• Workpiece coordinate, fixture and probing strategy questions

• CNC programming and post-processor related inquiries, including multi-axis toolpaths

• Integration of robots, pallet systems, bar feeders and other peripheral devices

• Data interfaces to MES/ERP systems and machine monitoring software

• Start-up support for new processes, new materials or new part families

• Clarification of documentation, manuals and inspection requirements

Our goal is not only to “clear the alarm”, but to understand why the problem occurred and how to avoid it in the future so your process remains robust.

Cooperation With Your In-House Team

We see technical support as a partnership with your internal maintenance, engineering and production teams. PMT encourages customers to develop their own strong in-house capabilities, and we adjust our support style accordingly:

• For factories with experienced CNC engineers, we provide deeper-level information, such as parameter logic, kinematic considerations and process trade-offs.

• For teams still building their experience, we offer more step-by-step guidance, explanation of principles and recommendations for training.

In both cases, we aim to transfer knowledge—not just deliver temporary fixes—so that your organization becomes progressively more self-sufficient in operating and maintaining PMT equipment.

Integration With Training, Installation and Maintenance

Technical Support is closely linked with our Training Services, Installation & Commissioning and Spare Parts & Maintenance programs:

• Issues that reveal training needs (for example recurring programming mistakes or incorrect setup practices) can lead to recommended training modules for your operators and engineers.

• Findings from on-site troubleshooting are fed back to our installation and maintenance standards, so future machines are configured and commissioned in an even more robust way.

• When a failure is linked to wear or component degradation, our team coordinates with Spare Parts & Maintenance to propose replacement parts and preventive maintenance schedules.

This closed-loop approach allows PMT to continuously improve both our machines and our support quality over time.

Commitment to Long-Term Partnership

PMT’s history in China’s aerospace and defense industries has shaped our support culture:
we understand that customers rely on us for mission-critical production, where delivery delays or quality escapes are not acceptable. Even though our global brand visibility may be newer than some established European or Japanese competitors, our technical depth and practical problem-solving capability are the foundation for long-term cooperation.

By choosing PMT, you gain access to:

• A responsive technical support team that speaks the language of manufacturing engineers

• Deep understanding of high-precision, high-efficiency machining on challenging materials

• Balanced thinking that considers accuracy, productivity, cost and maintainability together

• A machine tool builder that treats every support request as an opportunity to refine both your process and our technology

If you encounter any technical questions related to PMT equipment—no matter how small or complex—our Technical Support team is ready to assist you and keep your production performing at its best.